Have A Question? You'll Most Probably Find Your Answer Here.
Do you deliver to South Africa?
Yes! We ship to addresses across South Africa. Delivery times may vary depending on your location and the products ordered, but we strive to ensure your order reaches you as quickly and safely as possible.
How long will it take to receive my order?
Local deliveries usually take 3–10 business days, depending on your location and the courier service. International products may take longer. You’ll receive a tracking number so you can monitor your order every step of the way.
What are the shipping costs?
We have free shipping across South Africa.
Can I return or exchange a product?
Yes! We offer a straightforward return and exchange policy. Returns must be requested within a set timeframe, and shipping costs may apply. Please see our Returns & Refunds page for full details.
Are the products authentic?
Absolutely. Every product we sell at Skin Alixir is sourced from trusted suppliers and verified brands. We prioritize quality and authenticity so you can shop confidently.
What payment methods do you accept?
We accept a variety of secure payment methods, including credit/debit cards, EFT, and popular online payment gateways such as PayFast. Your payment information is safely processed and never stored on our site.
Can I track my order?
Yes! Once your order has been shipped, you’ll receive a tracking number via email. You can use this to monitor your parcel in real time until it reaches your doorstep.
Couldn't find your answer?
We're here to help. If you couldn't find the information you where looking for, please reach out to us directly. Our team is eager to assist you.